The family of a young woman who tragically lost her life in a motorcycle accident has been constantly reminded of her death, as T-Mobile has continued to charge her account, despite the fact that they were already sent her death certificate.
Tina Enstad, who was 24 when she passed, from Minnesota, received a bill around the time of her death, which her family fully paid, coupled by a copy of her death certificate.
The mediocre cell network continued to charge her account and are threatening the family if they do not pay the $300 owed.
Now, Tina’s sister, Tanya, has launched a petition – which currently has 670 signatures – for the company to cancel the additional charges and close the account.
According to the online petition, Tina’s medical bills cost more than $250,000 for life flight and trauma care.
“Any assault on her estate will only make our family suffer more by not being able to collect the insurance money to cover her medical fees,” wrote Tanya in the petition.
The petition claims the error is T-Mobile’s fault.
A spokesman for T-Mobile responed to the claim and petition:
“The company first and foremost, offers condolences to the Enstad family for their loss.
“The account was cancelled in late August after receiving information from the family, and the Early Termination Fee was waived.
“Given billing cycles, a bill was generated after the account cancellation and we have corrected that issue and are reaching out to the Enstad family to assure them that this issue is resolved.
“We have waived all of the charges the family was concerned with, and there will be no additional charges.”
Stephen Willard | Elite.